Changes between Version 1 and Version 2 of TracSupport


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Timestamp:
Feb 25, 2025, 12:53:26 PM (5 weeks ago)
Author:
trac
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  • TracSupport

    v1 v2  
    11= Trac Support =
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    3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://projects.edgewall.com/trac/wiki/MailingList mailing list] and the project wiki.
     3Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
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    5 There is also an [http://projects.edgewall.com/trac/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     5There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
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    7 == Commercial Support ==
    8 Edgewall also offers commercial support to individuals and organizations who desire it.
     7You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow].
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    10 For more information, visit our [http://www.edgewall.com/products/trac/support.html commercial support page] for Trac.
     9Before you start a new support query, make sure you have done the appropriate searching:
     10 * in the project's [trac:TracFaq FAQ]
     11 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
     12 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
    1113
    12 You can of course also [http://www.edgewall.com/contact/ contact us directly] at any time at if you have any questions.
     14Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
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    1416----
    15 See also: [http://projects.edgewall.com/trac/wiki/MailingList MailingList],
     17See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]